Last Updated: 2025/03/07

At BodyShaperStore.com, we strive to ensure your complete satisfaction with our shapewear, corsets, and bodyshapers. Please review our policy below to understand your rights and responsibilities. By purchasing from us, you agree to these terms.

1. Eligibility for Returns/Refunds

We accept returns, refunds, or replacements only under the following conditions:

a. Orders Delayed

  • US orders exceeding 30 days from the shipment date (with valid tracking) may qualify for a reshipment or refund.
  • Delays due to incorrect addresses, customs, or unclaimed packages are not eligible. Customers must contact their local post office to resolve delivery issues.

b. Orders Not Received

  • If tracking shows “delivered,” no refund/reshipment is permitted.
  • For lost packages, a signed non-delivery certificate from the USPS or carrier is required to process claims.

c. Damaged Products

  • Full refunds/replacements are offered for significant damage (e.g., torn seams, broken clasps).
  • Partial refunds (up to 50%) may be issued for minor issues (e.g., loose threads, slight wrinkles).
  • Exclusions: No claims accepted for damaged packaging or items used/washed.

d. Incorrect or Missing Items

  • Wrong items: Full refund/replacement upon proof (photos/video).
  • Wrong size/color: Partial refund (20%) or reshipment if the error is ours (provide size measurement photos).
  • Missing parts: Replacement of missing components only.

e. Order Cancellations

  • Cancel within 24 hours of purchase for a full refund. Orders already processed/shipped cannot be canceled.

2. How to Initiate a Claim

  1. Contact our team at support@bodyshaperstore.com within 14 days of delivery.
  2. Provide:
    • Order number.
    • Photos/video of the issue.
    • Screenshot of your complaint (e.g., email, tracking).
  3. For returns, await approval and return instructions.

3. Return Process

  • Pre-approved returns only: Unauthorized returns will not be processed.
  • Items must be unused, in original packaging, with tags attached.
  • Return shipping costs are the customer’s responsibility unless the error is ours.
  • Refunds processed within 5 business days of receipt.

4. Important Exceptions

a. Force Majeure

We are not liable for delays/damages caused by unforeseen events (e.g., natural disasters, pandemics, customs).

b. Shipping Restrictions

  • No claims accepted for untracked shipping methods (e.g., standard USPS).
  • Remote addresses (e.g., PO boxes, territories like Puerto Rico) may incur delays/extra fees.

c. Unacceptable Disputes

No refunds/reshipments for:

  • Buyer’s remorse or wrong size/color ordered.
  • Incorrect shipping addresses provided.
  • “Item not as described” without proof.
  • Odors or minor cosmetic flaws.

5. Final Notes

  • Dispute claims filed through payment gateways (e.g., PayPal) without prior contact will result in account suspension.
  • We comply with all US consumer protection laws. State-specific rights may apply.
  • Policy updates will be posted on this page.

Contact Us:
Email: contact@bodyshaperstore.com
Hours: Mon-Fri, 9 AM – 5 PM PST

BodyShaperStore.com reserves the right to deny claims that violate this policy. Thank you for supporting our small business!